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COMMERCIAL FRAMEWORK & SLA

Terms of Service & SLA

Last Updated: August 2026 | Effective Date: Immediately

1. B2B Commercial Scope

Terabite Mobility Pvt Ltd manufactures and supplies commercial electric utility vehicles, modular kitchen carts, and telematics systems for business-to-business (B2B) operational fleets. All orders are governed by mutually executed commercial purchase agreements.

2. Minimum Order Quantity (MOQ) & Delivery Lead Time

Standard commercial orders adhere to a Minimum Order Quantity (MOQ) of 10 units unless explicitly waived under customized prototype agreements. Typical manufacturing lead time ranges from 12 to 16 weeks post engineering sign-off.

3. Know Your Partner (KYP) Protocol

To maintain strict operational standards, all fleet deployments require completing the Know Your Partner (KYP) evaluation to confirm charging infrastructure compatibility, driver training readiness, and maintenance protocols.

4. Contact Operations

For commercial inquiries or service level agreement details, contact:

Terabite Mobility Pvt Ltd

Email: info@terabite.in

Phone: +91 8547147586

Address: Coworking Space, Srinivasa Square, Site No 34, 35, 39 & 40, Opp Living Walls Apartment, Hormavu Main Rd, above KFC, Banaswadi, Bengaluru, Karnataka 560113, India